AI
Investigate and carry out approved work
Bring together the order terms, shipment and payment records, explain the delay and prepare a refund proposal. Carry out the agreed action after approval.
AwakenWorks · Agents + Workforce
Make AI part of enterprise production.
Business teams use Workforce to connect information and keep work moving. Developers use Agents to build and run AI applications. People keep important decisions.
Two products, explicit availability
Choose the product for your work.
Customer exceptions and refunds
From a delivery delay to a confirmed refund.
Use one customer exception to see how connected work moves from a request to a result. Expand the steps for the details.
Awaken Workforce
Workflow illustration Illustration using fictional records. Customer validation of this refund scenario is pending.
The work to hand over
“The order is past the promised delivery date. Please check its progress and handle my cancellation and refund request.”
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01Check the records
Check the promised delivery, shipment progress, payment records and refund terms. If information is missing, wait for it before continuing.
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02Approve the proposal
A responsible person reviews the delivery evidence, order terms and customer request, then approves the resolution, exact amount and recipient. Execution waits until the proposal is approved.
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03Carry out the refund
Carry out the approved action. If a request times out, query the payment state before deciding whether a retry is safe.
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04Confirm and close
Confirm the refund with the payment system, record the customer notification and update the support case before closing it.
A finished AI task is not enough: work remains open while a required system result, notification or acceptance condition is missing.
Who does what
Responsible person
Approve the refund
Review the delivery commitment, refund terms and customer request. Approve the resolution, amount and recipient.
Business systems
Confirm what actually happened
The payment system confirms the refund; the support system records the notification and case closure.
Illustrative result
The result you can check
All three records present- Refund receipt
- Refund confirmed
- Customer notification
- Notification recorded
- Support case
- Case closed
The customer issue is resolved
Before you start
What you need to know before contacting us.
Do I need an Agent already?
You can start with the work you want done. We will discuss suitable capabilities and setup; developers can create or connect an Agent through the existing Agents guides.
What should I prepare?
Describe one recurring job, the systems and information it uses, its responsible person and a result your team can check. Other details can follow after the first conversation.
How do we confirm which systems can be connected?
Describe your support, order or payment systems, the information needed and the actions to perform. We confirm the available integration scope, then agree on who handles setup, deployment and support.
How are costs agreed?
Software and model usage, infrastructure, system integration and implementation support are scoped separately. The systems, work frequency, deployment and deliverables shape the scope. We agree on fees and responsibilities before a paid implementation starts.
Built on Awaken
Reference applications built with Awaken Agents.
These pages document our own builds. They are not customer stories and do not represent customer adoption or endorsement.
Awaken Pilot A task interface for progress, approvals and deliverables. DeepSeek workbench on Awaken Agents Keep the workbench experience and use Agents to run its tasks. Awaken Design Turn one AI-generated design into a reviewable, revisable, explicitly accepted result.
View every reference build and its current status Get started
Tell us what work you want AI to handle.
Tell us what you want AI to do. Developers can also try the Agents quickstart independently.
See preparation, setup and cost questions